Is it fair/right for a customer to order what we, at my store, call a “ghetto-latte”?
The “ghetto-latte” is ordering any size Iced Americano, with no water and half ice (This lady’s drink is an Iced Venti, no water, half ice, Americano). She then takes the drink and goes to the condiments bar and adds her own half and half.
She and her boy toy came in the other day and both ordered a Venti and Grande ghetto-latte. We just happened to not have the half and half out at the condiment bar. When she ordered the drink, I then immediately said, “and ma’am what kind of dairy would you like?” She then said, “Oh I’ll add it myself thank you.” But I had to let her know we didn’t have any out at the very moment. She asked for half and half of course.
Now my problem with that is… her 2 drinks cost $4.82 (entered as iced grande and venti americanos).
The EXACT drink she orders as we have it on our menu (with all the shots and milk she is actually getting) are called Iced Quad Venti Breve Latte and an Iced Triple Grande Breve Latte.
Venti (and Grande) Americanos come with 4 and 3 shots (respectively) of espresso and then water (and ice).
Lattes are 2 shots (and 2, respectively) espresso, milk and Ice.
Additional shots are $.55. Half and Half (breve) is also an additional charge.
The cost of those 2 drinks (as Lattes) is $10.24 or so!
Is this just a case of the customer being savvy enough to play the system? Or should they be asked to stop? I personally feel they should be asked to stop.